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bug-triage-process.jpg

Legend

  • Blue = triage bucket
  • White = dev bucket
  • Green = test bucket

 

Process

  1. Enter new bugs in Mantis.  New bugs are not assigned to anyone and have no assigned release.
  2. Triage reviews new bugs and does one of the following:
    1. Resolve the bug immediately.
    2. Assign bug to a tester for additional information.
    3. Assign bug to a developer to be fixed or investigated.
    4. Ask for feedback from the reporter (leaves as unassigned)
    5. Park the bug in the "future" bucket for a later release.
  3. Developers work on assigned bugs:
    1. If a bug is marked as "investigate", then the bug needs to be assigned back to the "Triage" after requested information has been collected.
    2. Otherwise, the bug needs to be resolved once a fix is checked in.
  4. Testers answer questions and assign the bug back to "Triage".
  5. Triage reviews all bugs assigned to it similar to step #2.
  6. When a new release is being planned, Triage reviews all bugs marked as "future" and assigns a release for those that need to be fixed.

 

General Rules

  • New bugs should never have a release assigned.
  • Developers should have no bugs that have an unassigned release or future release.
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    Files 2

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    bug-triage-process.graffle
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    23.14 kB15:29, 1 Jul 2009SteveBActions
    bug-triage-process.jpg
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    142.64 kB15:29, 1 Jul 2009SteveBActions
    Viewing 1 of 1 comments: view all
    @royk @petee Minor update to the triage process diagram.

    Color coded the boxes by who they are assigned to:
    * blue = triage
    * green = test
    * white = dev
    * grey = nobody

    Added "Resolved" bucket since devs shouldn't close bugs, testers should. Also, grouped together all triage related buckets to be make it clearer what triage covers. edited 15:35, 1 Jul 2009
    Posted 15:34, 1 Jul 2009
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